We will endeavor to replace all broken items or give a refund of the buying amount at our discretion. Please report us within 7 working days if an item delivered is damaged.
If you have received a faulty or incorrect item : you must notify us within seven days of receipt, we will then arrange to replace the item within the usual timescales as indicated in the terms of delivery. This guarantee does not cover effects arising from accidental damage or misuse of the items, and is automatically lost if the item is opened by non-qualified or unauthorised people.
If an item is damaged, faulty, or incorrect :when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties.
Refunds : Any items which have been returned for refunds, the customer must email us via eBay messaging a notification of return together with tracking number/proof of postage and details of postage method used. Upon notification agreed refund will be issued.
Once a refund has been agreed between both parties ( seller & customer) please allow at least 24working hours for refund to be processed. Refunds will be issued via the method in which payment has been made.